Please check the status of your package on FedEx website using your tracking number to make sure your package was delivered

If you have not recieved your package, please check all possible areas where the delivery person could have left it before claiming the package is lost - backyard, porch, front door, mailroom, concierge.

Most packages shipped with FedEx International Connect Plus are shipped with Signature Request. It means that if recipient is not available at the time of the delivery, the package will awaiting pickup at the nearby FedEx location/ postoffice.

In case all the steps above were followed and you still can't locate your package, kindly contact our Customer Support Team for a potential resolition within 5 business days from the day you reciecved your package.